PRIVACY POLICY — ONECALLUK LTD

Last Updated: 30/05/2026

OneCallUK Ltd  is committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit onecalluk.com, contact us, or use our services.

We collect information to deliver our services effectively, ensure safety and compliance, and improve your experience.

• Name, email address, phone number
• Property address or project location
• Details about your enquiry or service request
• Billing and payment information
• Any documents or images you upload (e.g., property photos)

When you visit our website:

• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Cookies and tracking technologies (see Section 10)

• Estate agents, property managers, or landlords who request services on your behalf
• Public databases (Companies House, planning portals)
• Payment processors

We use your information to:

• Provide construction, maintenance, and property services
• Respond to enquiries and provide quotations
• Manage bookings, scheduling, and on‑site operations
• Process payments and issue invoices
• Improve our website and customer experience
• Maintain safety, compliance, and legal obligations
• Send service updates, reminders, or follow‑up communication
• Prevent fraud and ensure security

We never sell your personal data.

We process your data under the following lawful bases:

• Contract: To provide services you request
• Legitimate Interests: Business operations, customer service, security
• Legal Obligation: Compliance with tax, safety, and regulatory requirements
• Consent: For marketing communications (you may withdraw at any time)

We may share your information with:

• Trusted contractors, engineers, and tradespeople working on your project
• Payment processors (e.g., Stripe, PayPal)
• IT and website hosting providers
• Professional advisors (legal, accounting)
• Regulatory bodies if required by law

All third parties are required to keep your data secure and use it only for the purpose we specify.

If any service providers operate outside the UK, we ensure your data is protected through:

• UK GDPR‑approved safeguards
• Standard Contractual Clauses (SCCs)
• Verified secure data‑processing agreements

We keep your information only as long as necessary:

• Service records: 6 years (legal requirement)
• Financial records: 6 years
• Enquiries: 12 months
• Marketing data: until you unsubscribe

After this period, data is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: ico.org.uk

We use industry‑standard security measures including:

• Encrypted data storage
• Secure servers and firewalls
• Access controls for staff and contractors
• Regular security audits
• Secure payment processing

Our website uses cookies to:

• Improve site performance
• Analyse visitor behaviour
• Personalise your experience
• Support security and fraud prevention

You can manage or disable cookies in your browser settings.

We may send you updates about:

• New services
• Special offers
• Important service notices

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: info@onecalluk.com
Phone: 07398389965
Address: 124 City Road, London EC1V 2NX, England, UK